Privacy Policy

1. Introduction

Top Tier Automotive Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you provide it to us for appointment confirmations, reminders, and/or promotional communications, in compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

We may collect the following information:

• Name
• Phone number
• Email address
• Appointment details
• Consent preferences

We collect this data directly from you when you schedule an appointment, sign up for promotions, or otherwise contact us.

3. How We Use Your Information

We use your information to:

• Confirm and remind you of appointments
• Send you service-related updates
• Provide promotional offers and updates (only with your consent)
• Improve our customer communication and services

4. Legal Basis for Processing (GDPR)

Under the GDPR, we process your data on the following legal bases:

• Consent: for promotional messages
• Contract: to manage and confirm appointments
• Legitimate Interests: to improve our services and communicate effectively with clients

5. Your Rights (GDPR & CCPA)

You have the right to:

• Access, correct, or delete your personal data
• Opt out of promotional communications at any time
• Request a copy of the information we hold about you
• Not be discriminated against for exercising your rights under the CCPA

6. Data Sharing

We do not sell or rent your personal data. We may share your data with service providers who assist us in sending messages or managing appointment systems, under strict confidentiality agreements.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on our website with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at: